Communications Providers Independent ADR Service

The Communications Industry ADR Service

Welcome to the Communications Providers ADR Service, providing cost-effective, IT-enabled and private resolution of disputes across the entire communications industry.

As the communications industry has matured it has recognised that it requires an alternative means of solving communications disputes which fall outside the remit of the industry regulator Ofcom, and has chosen ADR as the alternative to litigation, a route that can be drawn out and damaging for all parties due to high legal costs, tying up of valuable internal expert resources, publication of sensitive company data and the unwanted media spotlight.

The introduction of this ADR service will help support competition within the communications industry by providing a level playing field for parties who otherwise may be poles apart.

It does so by providing cost effective, quick, independent and impartial access to mediation and adjudication services, available on or offline. These services will help to ensure fair dealing within the industry, a feature which is particularly appropriate at this time as the industry eagerly awaits the conclusions from Phase 3 of Ofcom’s Strategic Review, due to be published shortly.

Click for a copy of the press release, the mediation procedure, the adjudication procedure and the ADR Clause.

For further information on this service, or CISAS, the Ofcom approved ADR service for consumer and small business disputes, please contact Yvette Yates.

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